Shipping Policy

At Soontic, we are committed to providing our customers with a smooth and reliable shopping experience from checkout to delivery. Please review the following shipping information to better understand how your order will be handled.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
We strive to prepare and pack each item with care to ensure it arrives in perfect condition.

Shipping Time

After processing, standard shipping typically takes 5 to 7 business days. This does not include the processing time mentioned above.

Shipping Destinations & Fees

We currently ship to the following regions:

Canada, Europe, Australia: Free standard shipping.
United States: A flat shipping fee of $7.99 applies to most areas. Additional shipping charges may apply to remote or extended delivery locations based on carrier surcharges.

We are unable to deliver to P.O. boxes, military addresses (APO/FPO), or certain restricted regions at this time.

Estimated Delivery Time

Total delivery time (processing + shipping) is generally estimated at 10 to 20 business days, depending on your location and local postal service performance.

Shipping Carriers

We work with reputable international logistics providers to ensure secure and trackable shipping. Carrier options may vary depending on the destination country and current logistics availability.

Order Tracking

Once your order has been shipped, a confirmation email with a tracking number will be sent to you. You can use this number to track your package at any time via the carrier’s official tracking platform.

Shipping Delays

Please note that shipping may be delayed due to factors beyond our control, such as:

Customs clearance processes
Local public holidays
Natural disasters or extreme weather conditions
Carrier service interruptions
Peak seasons or high-volume periods

We will do our best to communicate any significant delays as soon as possible and appreciate your understanding and patience.

Address Accuracy

Please ensure that your shipping address is accurate and complete when placing your order. Soontic is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Questions or Concerns

If you have any questions about your order status or delivery, feel free to contact us . We are always here to assist you and ensure your Soontic experience is exceptional.