Return & Exchanges

At Soontic, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with an easy return and refund process.

Return Window

You may request a return within 7 days of receiving your item.

Return Conditions

To be eligible for a return, the following conditions must be met:

• Items must be unused, unworn, and in original condition

• Items must be returned in their original packaging, including all tags, accessories, and inserts

• Returns that do not meet these criteria may not be accepted

Non-Returnable Items

Certain types of items may not be eligible for return due to hygiene or other restrictions. We will indicate this clearly on the product page if applicable.

Refund Process

Once we receive and inspect the returned item:

• If the item is in acceptable condition (unused and resellable), we will process a refund or exchange as requested

• Refunds will be issued to your original payment method

• The time it takes for the refund to appear in your account depends on your payment provider, typically within 5–10 business days

Shipping Costs

• We do not cover return shipping costs

• Original shipping fees (if any) are non-refundable

How to Initiate a Return

To initiate a return, please contact us at dirytoloza@hotmail.com within 7 days of receiving your order. Include your order number, reason for return, and relevant photos (if applicable).

Our team will respond with return instructions and address details. Please do not return items without prior approval.

Need Help?

For any questions about returns or refunds, feel free to reach out to our customer support team. We are always happy to assist you.